warranty and protection plan services
Morris Furniture Company, the operator of Morris Home, Ashley, Better Sleep Shop, Morris Outlet and Ashley Outlet showrooms in Dayton, Cincinnati, Columbus, and Northern Kentucky, provides a one-year limited warranty and honors all manufacturer limited warranties with coverage of parts and labor for one year from the date of delivery or pick-up. We reserve the right to inspect the furniture in your home, repair the furniture in your home or pick up the furniture for repair. A service fee is required on all in-home warranty services on items delivered through our Doorstep Delivery Service or picked up at our pickup center if purchased without a Protection Plan.
Morris Furniture Company grants or implies no warranties of performance on any of its products. Please note, under no circumstances are we liable for any special, incidental, indirect, or consequential damages, even if we are informed of their possibility.
This limited warranty covers all furniture purchases, excluding Outlet clearance merchandise or discontinued items marked “As Is” unless purchased with a Protection Plan. Some products include additional parts limited warranties. All products carry a maximum one-year labor limited warranty. Warranties for commercial use are not offered by our manufacturers.
Service Policy
We are committed to ensuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in our limited warranty and the manufacturer’s warranty.
Upon being notified of a warranty claim, we will: 1) Inspect the damaged merchandise to determine if the damage qualifies for the warranty repair, 2) If the repair is covered by the warranty, we will provide service in your home at no charge using our third-party technicians, our distribution center or by the manufacturer depending on the repair needs, 3) If a repair is not possible, a furniture replacement may require authorization by the manufacturer. Should a replacement be authorized, and the original product is no longer available, you will be able to reselect any item up to the original purchase amount or manufacturer prorated amount.
If damage to the merchandise is due to misuse or abuse and is not covered by the warranty, you will be responsible for all costs for the parts and labor.
After the one-year warranty expires, we will assist you in obtaining parts from the manufacturer at your cost, if available. You will be responsible for any shipping and labor costs that may apply.
During service, your More for You billing plan remains in effect if you financed your purchase. Your original promotion period deadline does not change. Monthly payments must be made during service/exchanges on deferred billing plans to avoid late charges or interest.
If merchandise is relocated from the original delivery address or if you are outside of our normal service areas, your merchandise is not eligible for warranty repair services.
Limited Warranty Fabric Upholstery Coverage
Upholstery/Area Rugs: Dye lots and swatches seen at the store may differ slightly from actual dye lots on delivered manufacturers’ product. We are not responsible for any of these dye lot variances. Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal damage is found.
Limited Warranty Leather Upholstery Coverage
Leather is a natural material and surface marks, brand marks, natural scarring, insect bites and variances in color show that the leather is genuine top grain. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.
Limited Warranty Natural Products Coverage
Wood, marble, granite, slate, stone, and weathered wood are natural products and prone to variations in color, pattern, and density. Since these unique characteristics are not defects and provide uniqueness to the product, these items are not eligible for return.
5 Year Premium Merchandise Protection Plan Services
Lounge on your couch. Put your feet on your desk. Host a big dinner. With a PROTECTALL™ Plan your purchase is protected, giving you the freedom to fully enjoy your things.
Benefits
Expedited claim services provided by friendly and knowledgeable customer care specialist.
Our specialists provide care an maintenance tips for on-the spot assistance.
When service is needed, highly professional furniture craftsmen are dispatched to your home.
We fulfill our commitment every time; it’s our customer service guarantee.
It's As Simple As 1, 2, 3
Contact us at 1-888-585-9488 or online at myprotectall.com
Have your furniture receipt and pre-registered protection plan document handy answer some simple questions from our customer friendly agents.
How It Works
Auto Registration
Your protection plan will be automatically registered at the time of purchase. This service provides you with a shorter claim filing time if you ever need to report an accident. (Accidents need to be reported within 30 days from date of occurrence)
In Home Care
If cleaning or repair is needed, our in-home technicians provide high quality craftsmanship and professional services.
Product Replacement
In the event that we’re not able to clean or repair your furniture, you will receive a replacement. It is that simple.
Enjoy your new furniture purchase even more with your Premium Protection Plan
Adjustable Base Protection Coverage
Repair and Replacement Protection for
Motors/Mechanisms
Controllers
Electrical Components
Power Surge Protection
Sleep peacefully Knowing your Adjustable Base Investment is Protected
Enjoy your new furniture purchase even more with your Premium Protection Plan
Exclusions Apply
Build-up / Accumulate
General Soiling
Pet Damage
Abuse
Cracking or Peeling of Fabric or Leather
Piling or Fraying of the Upholstery
Odors and fading
Peeling of fabric
Scratches that do not penetrate the wood surface
Scratches to leather, upholstery, or glass surfaces
